Improving your digital business with advanced CX

Wednesday, 22.3.2023
at 5.00 - Qvik

As digital consumer services evolve, customers expect convenient and forward-thinking digital experiences from every brand. Although this requires work, advanced digital offerings are an opportunity for companies to increase their self-service rates while simultaneously catering to their customers’ needs better than before.

Payments are just one way of smoothing out CX. They play a crucial role in it, however, as the scene has progressed from completing transactions to identifying the customers being serviced. At the moment, this often means that customers have to make jumps between your service and their respective banks’ ID apps. Every bank has their own flow, and it’s impossible to give your customers details on what to expect – in your own service – as you can’t affect the experience they have on the banking side.

Evolving technology allows to strengthen your digital product experience in multiple ways. You can learn how to identify customers inside your own service, make buying easier and increase the size of an average purchase. You’ll also be able to give recommendations in a subtle but effective manner, personalise, and service larger bodies of diverse customers with little to no extra cost.

In Qvik’s event about advanced CX, Visa and Yonoton’s experts will be introducing ways to advance your self-service rate and customer experience with the newest technology – while taking ownership of your entire service flow. Terveystalo will share their tips on what to automate and what to keep in human hands when building a successful, empathic customer experience, while Coiniverse tells us their story of transforming a traditionally physical experience into a strong digital one.

Secure your spot now, they are limited!

Agenda and details

17.00  Doors open, snacks are served

17.15  Opening words by Qvik

17.20  Thomas Holt Nielsen, Visa – Digital authentication

17.50  Teemu Karenius, Yonoton – Advancing self-service rates with technology

18.20 Juhana Schulman, Terveystalo – The subtle balance between automation and perspiration in CX development

18.50  Mikko Sievänen, Coiniverse – How to successfully transform a physical experience into digital form

19.20 Questions and answers, closing words

The event ends at around 7.30pm, and we’ll have time for questions and discussion at the end. Please note that this is exclusively an on-site event, and we’ll be able to serve a limited number of attendants – so be quick!

The event takes place at Qvik’s Office in Kamppi shopping center’s office spaces. The address is Urho Kekkosen katu 5c, and you’ll find our entrance across the street from Tavastia club. Just press the buzzer downstairs, and take the elevator to the 4th floor. Warm welcome!

P.S. If any questions about the event come up beforehand, you can shoot them to Antti Heinilä at antti.heinila@qvik.fi or 0440337841.