Privacy and cookie policy

Päivitetty: 27.6.2019

Qvik Privacy Policy

Updated on: 27.6.2019

Controller

Qvik Oy

Urho Kekkosen katu 5 C, 00100 Helsinki

+358 20 7354 35

info@qvik.com

Contact person for register matters 

Jari Lindholm

Urho Kekkosen katu 5 C, 00100 Helsinki

privacy@qvik.com

Name of register

Customer and marketing register

What is the purpose and the legal basis of processing personal data?

The purposes of processing personal data are:

• the delivery and development of our products and services,
• fulfilling our contractual and other promises and obligations,
• taking care of the customer relationship,
• analyzing and profiling the behavior of a customer or other data subject,
• electronic direct marketing and
• targeting advertising in our and others’ online services.

We use automated decision-making (incl. profiling) to identify personal profiles, online behavior, age and consumer habits. We use this information e.g. to target marketing and to develop our services.

The basis of processing personal data is our legitimate interest based on customer relationship and/or other relevant connection, to perform a contract and consent.

What data do we process? 

We process the following personal data of our customers or other data subjects in connection with the customer and marketing register:

• basic information of the data subject such as name*, date of birth, customer number, username and/or other identifier, password and preferred language;
• contact information of the data subject such as email address, phone number, address;
• information of company and company’s contact persons * such as business ID, names and contact details of the contact persons;
• possible prohibitions and consents of direct marketing;
• information of the participants of events and possible information regarding the event, such as special diets;
• information regarding the customer relationship and the contract such as past and current contracts and orders, user profile formed based on the customer relationship, call recordings, correspondence with the customer/data subject and other contacts, cookies and data related to using them;
• other possible information gathered with data subject’s consent; 
• website visitor and usage information such as information stored with cookies (small text files that are stored by a user’s web browser on a user’s device) which are used to collect usage and browsing information, ads that have been shown, and information about click-throughs, the page from which the user has moved to our website, the device model, the unique device and / or cookie identifier, the data collection channel (web browser, mobile browser, application), browser version, IP address, session ID, session time and duration, and screen resolution and operating system. Check out our separate Cookie Policy and the use of cookies from below.
• information about the use of social media such as data accessed through community interfaces. Our website may contain links to other sites and “share this publication” buttons (such as X and LinkedIn) that do not directly work for Qvik. These websites, services, or applications may place their own external cookies on the user’s computer to collect data. These external service providers have their own privacy statements for their cookies, which explain how and for what purpose they handle personal data. In order to better understand their privacy practices, we recommend that you read their privacy statements. For example: LinkedIn: https://www.linkedin.com/legal/preview/privacy-policy and X: https://x.com/en/privacy.

Providing personal data marked with an asterisk * is a requirement for our contractual and/or customer relationship. Without the necessary information we are not able to provide the product and/or service.

From where do we receive data?

We receive information primarily from the following sources: yourself, population register, authorities, credit information companies, contact information service providers and other similar reliable sources.

For the purposes described in this privacy notice, personal data may also be collected and updated from publicly available sources and based on information received from the authorities or other third parties within the limits of the applicable laws and regulations. Such updating of data is performed manually or by automated means.

To whom do we disclose data, and do we transfer data outside the EU or the EEA?

We don’t disclose data from the register to external parties.

We use subcontractors that process personal data on our behalf. We have outsourced the IT-management and marketing automation to an external service provider, on whose administrated and secured server the personal data is stored.

We transfer personal data outside the EU/EEA. When personal data is processed outside the EU/EEA, we make sure that the subcontractor has committed to use the EU Commission’s standard contractual clauses and/or is covered by the Privacy Shield -system.

How do we protect the data and how long do we store them?

Only those of our employees, who on behalf of their work are entitled to process customer data, are entitled to use the system containing personal data. Each user has a personal username and password to the system. The data is collected into databases that are protected by firewalls, passwords and other technical measures. The databases and their backup copies are in locked premises and can be accessed only by certain pre-designated persons.

We estimate the need for data storage regularly, taking into account the applicable legislation. In addition, we take care of such reasonable actions that ensure no incompatible, outdated or inaccurate personal data is stored in the register taking into account the purpose of the processing. We correct or erase such data without delay.

What are your rights as a data subject?

You have the right to inspect the personal data stored in the register concerning yourself and the right to demand rectification or erasure of the data. If you have access to your data, you may edit the data yourself. Insofar as the processing is based on consent, you also have the right to withdraw or change your consent. Withdrawing your consent does not affect the lawfulness of processing before the withdrawal of the consent.

You have the right to object or to demand restriction of the processing of your data and to lodge a complaint with the supervisory authority.

On grounds relating to your particular situation you also have the right to object other processing activities when the legal basis of processing is legitimate interest. In connection with your request, you shall identify the specific situation, based on which you object to the processing. We can refuse the request of objection only on legal grounds.

Who can you be in contact with? 

All contacts and requests concerning this privacy policy shall be submitted in writing or in person to the person mentioned in section two (2).

Last updated on 27.6.2019

This Cookie Policy applies to website available at https://qvik.com/ (hereinafter, “Website”) of Qvik Oy (also referred to as “we”, “us”, or “our”), which is a company registered in Finland, whose registered office is at Urho Kekkosen katu 5 C, 00100 Helsinki, FINLAND. We operate the Website as a data controller as defined in the General Data Protection Regulation (EU 2016/679).

By using the Website you accept the use of cookies, and you can take advantage of all the functions on our pages that require cookies. You can affect the use of cookies by using the various methods described below.

What is a cookie?

A cookie is a small text file that is saved on your device or computer after you have visited an internet page. The text file contains a small amount of information that the internet server can read when you visit the same page again. Cookies are advantageous for the user for multiple reasons which are explained in more detail below.

Why and what kind of cookies do we use?

We use cookies in order for our Website to be as user-friendly as possible and so that we will be able to offer our customers personalized information and Website. By using cookies, we ensure that you don’t have to feed the same information each time that you visit our Website. The cookies also improve the usability of the Website – for instance, they help you to find specific information more easily. The cookies are used for following purposes on our Website:

Technical and operational cookies:

Some of these cookies are necessary from the point of view of the Website’ functioning to permit the pages and your account to function correctly. In addition, we remember your preferences and can help you to use our Website more easily. These type of cookies will remember, for instance, your country and your searches, and pages that you have looked at before.

Analytical cookies:

With these cookies, we collect information about how the visitors use the Website, what pages they visit, where they come from, what pages they leave, what browser and terminal equipment they use, and what e-mails were opened and clicked. With the analytics, we can estimate what works and what doesn’t, improve our Website and understand how effective our marketing is.

The analytical cookies used by our Website:

– Google Analytics, link
– Google Tag Manager, link
– Google AdWords, link

Special note on Google Analytics

Our Website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”), to help us to analyze how users use our Website. You can learn more on how Google Analytics collects and processes your data from following the link “How Google uses data when you use our partners’ sites or apps” (located here www.google.com/policies/privacy/partners/). If you wish to block Google Analytics, please follow the instructions under section “How can I influence the use of cookies” below. The information generated by the cookie about your use of the Website will be transmitted to and stored by Google on servers in the United States. Google will use this information on behalf of us as the operator of the Website for the purpose of evaluating use of the Website, compiling reports on Website activity for Website operators, and providing other Website relating to Website activity and internet usage.

Marketing cookies:

We use third-party cookies in order to show personalized marketing on the Website and elsewhere on the Internet. This is known as re-targeting and it is based on Online Behavioral Advertising, such as what information and content pages you’ve viewed.

Marketing cookies used by our Website:

– Hubspot, link

Social media cookies:

The social media cookies are used to identify the user in social media so that user can, for example, share articles by pushing a button. These cookies can also be used to target advertising.

The social media cookies used by our Website:

– Facebook Pixel, link

– LinkedIn, link

How long are the cookies valid?

We use session-specific cookies that expire when the user closes the web browser. In addition, we use permanent cookies that stay on the user’s device for a certain period of time, or until the user removes them. The validity of permanent cookies is normally everything between thirty minutes and 18 months respectively.

How can I influence the use of cookies?

We want to be transparent and respect the choices made by the users with respect to cookies and other similar technologies. However, we hope that you consider the fact that if you decide to block cookies or remove them, some of our Website features may not work.
Here are some ways in which you can influence the use of cookies:

• By creating a new cookie profile: If the user empties the cookies from the Website at regular intervals, the personalized identifier is changed and the profile connected with the earlier identifier is reset to zero.
• By blocking cookies: The user can block the cookies from the browser according to the manufacturer’s instructions (usually either in the “Instructions”, “Tools” or “Edit Menus”). Please note that blocking cookies may affect the functionality of the Website.
• By blocking Google Analytics: The user can block the use by Google Analytics of the information from the Website by installing here an attachment that blocks its use. This attachment prevents Javascript used by Google Analytics (ga.js, analytics.js and dc.js) from sending the visiting information from the Website.
• Social media cookies: The social media service providers use cookies, attachments and buttons to collect information about our Website. The purpose and extent of the social media service providers’ information collecting and the uses and connected rights, together with information about changing the data protection settings, are shown in the data protection clauses of each social media service.
• Advertising cookies: With the Your Online Choices service you can get acquainted with the web advertising and data privacy based on browser use and manage the relevant settings. By using this Website, you can either prohibit or allow all advertising targeted either by all the companies or by separate companies. You can also disable cookies at any time by adjusting your browser settings. Browsers are different, so refer to the settings’ menu of your browser for instructions on how to change your cookie preferences.

Changes

We will report about any changes in our cookie policy on the top of this page.

Updated 9.5.2019

These Terms of Use (“Terms”) govern your use of the website located at https://qvik.com/ (“website”) operated by Qvik Oy, a limited liability company duly established and existing under the laws of Finland, having its principal address at Urho Kekkosen katu 5 C, 00100 Helsinki, FINLAND (hereinafter “Qvik”). The use of the website is also governed by Qvik’s Privacy Policy available at https://qvik.com/privacy-policy/, which is incorporated here as reference.

By accessing and using this website you agree to these Terms. Please do not use this website if you do not agree to all of these Terms.

Your Right to Use

You have the right to use the website for your personal non-commercial use only. You are also allowed to use and to distribute necessary minor extracts from Qvik´s pages to provide direct linkage to the pages or linkage by Internet search services. Any other kind of use, reproduction, translation, adaptation, arrangement, any other alteration, distribution or storage of website in any form and by any means, in whole or in part without the prior written permission of Qvik is prohibited.

No Warranties

Qvik´s website is provided on “AS IS” basis and without warranties of any kind either express or implied made in relation to the correctness, accuracy, reliability or availability of these pages or otherwise. Qvik does not warrant that these pages or the server that makes them available are free of viruses or of other harmful components. Qvik reserves the right to revise the website or withdraw access to them at any time. Qvik assumes no responsibility for material created or published by third parties that Qvik’s website contain a link to.

Under no circumstances including but not limited to negligence, shall Qvik, nor any of its directors, officers or employees be liable for any direct, indirect, special, incidental or consequential damages whatsoever that result from the use of, or the inability to use this website.

Intellectual Property Rights

Qvik’s company name, company Logo and Qvik´s product names, including Qvik’s visual design, are trademarks of Qvik.

The Website, including the contents as well as the selection and arrangement of the contents of each individual page, of the collection of the pages, and of the data or other materials accessible via the pages and any intellectual property rights thereof, are fully owned by Qvik (i.e. Qvik Oy, its subsidiaries and affiliates) or its licensors as the case may be. All rights reserved unless otherwise stated.

Governing Law and Dispute Resolution

Any dispute related to the website will be settled by the district court in Helsinki, Finland in accordance with the laws of Finland.

Changes to Terms

Qvik reserves the right to amend these Terms at its sole discretion. You must review these Terms from time to time for any amendments.

How to Contact

If you have any question about these Terms, please contact us at

Tuukka Vauramo

c/o Qvik Oy
Urho Kekkosen katu 5C
00100 Helsinki
Puh. 020 735 4355
Email: etunimi.sukunimi@qvik.com